FAQ

Can I customise your jewellery?

Yes. You can choose engravings, initials, names, dates, symbols, stones and colours. For certain designs, we can develop a completely bespoke piece with you.

Is your jewellery handmade?

Yes. Each piece is made with care by Italian artisans, with attention to quality, detail and longevity.

Which materials do you use?

We work mainly with sterling silver 925, 9 ct gold and 18 ct gold. Depending on the design, we also use natural gemstones, cubic zirconia, moissanite, natural diamonds and lab-grown diamonds.

Can you create a piece from my idea?

Yes. Share an idea, drawing or photograph, and we can develop an exclusive design with you.

Can I have a message or drawing engraved?

Depending on the design, we can engrave names, dates, dedications, coordinates, symbols, fingerprints, handwriting and children’s drawings, among other personal details.

How long does production take?

Made-to-order jewellery takes approximately 15–17 working days to create. Please allow a further 1–3 days for order handling and handover to the courier.

Can I request an urgent delivery?

Where possible, yes. If you have an upcoming occasion, please contact us before placing your order so we can discuss the options.

How do I choose a bracelet or ring size?

Our ring sizes follow the Italian sizing system (for example, 10, 12, 15 or 20). See our Size Guide or contact us on WhatsApp for help choosing the right size.

Is your jewellery suitable as a gift?

Each piece is presented with care, ready to give for a wedding, birthday, anniversary, graduation, christening, communion, birth or another special occasion.

Do you make wedding jewellery?

Yes. We create custom jewellery for couples, witnesses, bridesmaids and family members, including coordinated pieces.

Can I see the design before it is made?

For many custom pieces, we can prepare a visual proposal or preliminary design for your approval before production.

Do you ship internationally?

Yes. We ship throughout Italy and to many other countries with tracked delivery by DHL or GLS, depending on the option selected.

Which delivery options are available?

GLS – €7.99: uninsured delivery, free on orders over €190.
DHL – €14: uninsured delivery.
DHL – €22: insured delivery.

A replacement piece is made in the event of loss, tampering or destruction of the parcel contents only when DHL insured delivery has been selected. The other delivery options do not provide for replacement or a refund in those circumstances.

Can I return an item?

Our jewellery is made to each customer’s specifications. Except in cases of non-conformity or production error, personalised pieces cannot be returned.

How should I care for my jewellery?

Avoid contact with perfume, creams, detergents, salt water and chlorinated water. Store your jewellery in its packaging when it is not being worn and clean it regularly with a soft cloth.

Can I contact you for advice?

Of course. Contact us on WhatsApp at +39 342 51 57 866 or arrange an appointment in the boutique to discuss your piece.

Is the finish permanent?

No. Plated finishes are not permanent. With normal wear, yellow gold, rose gold, black rhodium and ruthenium finishes can gradually fade, revealing the natural colour of the silver beneath.

How long a finish lasts varies with wear and individual factors, including contact with water, perfume, cosmetics and detergents, and the skin’s pH. Its lifespan cannot be predicted precisely.